Help and support
Answers to the most common questions. If yours is not here, write to us.
Common questions
Creating a listing and photos
Tap “Sell your car” and follow the steps: car, photos, price. If a photo does not upload, try a smaller image or a better connection. If it still does not work, write to us.
How many listings can I post?
Up to five listings are free. For more cars there are packages. You can see all packages and prices under Prices.
Payment, invoice and cancelling
Monthly and yearly packages are subscriptions that renew until you cancel. You can cancel any time in the cockpit under “Package”, effective at the end of the paid period: a monthly subscription at the end of the month, a yearly subscription at the end of the paid year. Until then your package stays active. If you have a question about a payment, write to us.
How does my dealership get verified?
Enter your company’s NUI in the cockpit (9 digits, starting with 81). We check it in the public ARBK register and get back to you once we have reviewed the request.
Team and cockpit
In the cockpit you manage your stock, enquiries and your team. If you get stuck on a feature or an invitation does not work, write to us.
Taking a listing down or reserving it
Under “My listings” you can pause a listing, reserve it or mark it as sold. A paused listing disappears from search and you can put it back at any time. A reserved listing stays online with a “Reserved” banner for up to 30 days.
Not found? Write to us
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Prefer email? Write to info@merrvetura.com.